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Privacy Policy

Effective Date: 01/01/2024

Prgenix Consultants LLP (“Prgenix,” “we,” “us,” or “our”) is dedicated to protecting the privacy and confidentiality of personal and sensitive data obtained through our services, platforms, and website. This Privacy Policy outlines our data handling practices, legal compliance, and safeguards in relation to your personal information. By accessing or using Prgenix’s services, you acknowledge that you have read, understood, and agree to the terms and conditions set forth in this Privacy Policy.

  1. Overview of Scope

This Privacy Policy applies to Prgenix’s general operations, including our website, corporate activities, and customer services. Additionally, Prgenix provides specialized cloud-based platforms—CloudHMIS, CloudLIMS, and LiveDoctors—which have specific Privacy Policies and Terms of Use available on their respective websites. This document supplements those policies for users who engage with Prgenix across multiple platforms or in contexts where specific platform policies do not apply.

  1. Information We Collect

Prgenix collects various types of information, as outlined below, to deliver, improve, and support our services and ensure compliance with legal and regulatory obligations.

  • Personal Information: Identifiable information such as name, contact details, email address, billing information, job title, and organization affiliation. This is typically collected when you contact us, request information, or engage with our customer support services.
  • Usage Data: Automatically collected technical data, including IP address, browser type, operating system, date and time of access, page visits, and other analytics. Usage data helps us understand user behavior, enhance security, and improve user experience.
  • Transactional Information: Information about your transactions, including purchase history, payment details, and related financial data.
  • Third-Party Information: Data obtained from partners or third-party service providers, subject to their privacy policies, including supplemental contact information, demographic data, and insights to improve our marketing strategies and service delivery.
  1. Purpose and Legal Basis for Data Processing

Prgenix processes personal data under the following legal bases:

  • Service Delivery and Contractual Obligations: To establish, administer, and fulfill contractual obligations, such as service provision, account management, billing, and technical support.
  • Legitimate Interests: To maintain and improve our services, ensure the security and integrity of our systems, conduct business analytics, and develop new products and features.
  • Compliance with Legal Obligations: To fulfill obligations under applicable law, regulations, or court orders, such as data retention, fraud prevention, and reporting requirements.
  • Consent: Where consent is legally required, we will request and obtain your consent before collecting or processing your data for specified purposes.
  1. Use of Data

We use collected data for various legitimate purposes, including but not limited to:

  • Providing, operating, and maintaining our services, platforms, and solutions.
  • Enhancing user experience through personalized service and content.
  • Managing business operations and communications.
  • Conducting statistical analysis, reporting, and research.
  • Preventing, detecting, and addressing potential security risks, fraud, and unauthorized access.
  1. Information Disclosure

Your information may be shared with third parties in limited circumstances, as follows:

  • Service Providers: We engage trusted third-party providers to facilitate our services. These parties are contractually obligated to protect your data and use it only as directed by Prgenix.
  • Legal Compliance: We may disclose information if required by law, in response to valid legal requests, or to protect our rights, users, and systems from harm.
  • Corporate Transactions: In the event of a merger, acquisition, reorganization, or sale of assets, your data may be transferred to the successor entity under similar terms of privacy protection.
  1. Data Retention and Storage

Prgenix retains your personal data only as long as necessary for the purposes set out in this Privacy Policy, or as required by law. We apply strict access controls, encryption, and other security measures to safeguard personal data against unauthorized access, alteration, or disclosure.

  1. Security Measures

Prgenix implements industry-standard security practices, including encryption, firewalls, and access controls, to protect your information. While we employ robust safeguards, no security system is infallible, and we cannot guarantee the absolute security of your data.

  1. Data Transfers

Your information may be transferred to and maintained on servers located outside your jurisdiction. Prgenix ensures that such data transfers comply with applicable laws and that appropriate safeguards are in place to protect your information in cross-border contexts.

  1. Rights of Data Subjects

Depending on applicable law, you may have the following rights regarding your personal information:

  • Right to Access: Request a copy of the personal information we hold about you.
  • Right to Correction: Request corrections to any incomplete or inaccurate information.
  • Right to Deletion: Request the deletion of your data under certain circumstances.
  • Right to Restrict Processing: Request restrictions on how we process your data.
  • Right to Object: Object to processing based on legitimate interests or direct marketing.
  • Right to Data Portability: Request a transfer of your data to another entity, where technically feasible.

To exercise these rights, please contact us using the information provided below. We will respond within the legally mandated time frame and may request verification of your identity.

  1. Children’s Privacy

Prgenix does not knowingly collect or process information from individuals under the age of 18. If we discover that we have inadvertently collected data from a minor, we will promptly take steps to delete such data.

  1. Links to Third-Party Websites

Our website and platforms may contain links to third-party websites. This Privacy Policy does not apply to these websites, and Prgenix is not responsible for the content or privacy practices of linked sites. We encourage you to review the privacy policies of any third-party websites you visit.

  1. Changes to This Privacy Policy

Prgenix reserves the right to modify this Privacy Policy at any time. We will notify you of any material changes by updating this page and revising the “Effective Date.” You are advised to review this policy periodically.

  1. Contact Us

For any questions, requests, or concerns related to this Privacy Policy, please contact us at:

Prgenix Consultants
Registered Office Address: C-7/3, Sector 71
Noida, Delhi NCR, 201301, India

Contact Number: +91-80 4230 3786
Email: contact@prgenix.com